Cancellation and Refund Policy

How to cancel Roasive subscriptions and credit packs, when you are not charged and how refunds are made. Version 1.0, effective 2026-10-13.

Version: 1.0 · Effective date:

1. Cancelling a subscription

You can cancel at any time under Dashboard → Billing, without contacting support. The date the cancellation takes effect is shown on screen.

  • During a trial: cancelling before the trial ends costs nothing; access continues until the end of the trial.
  • During a paid period: cancellation takes effect at the end of the period already paid. You keep access until then and are not charged for the next period.

2. Refunds

  • Right of withdrawal: in the cases described in section 6 of the Pre-Information Form, the full amount is refunded within 14 days of receiving your notice.
  • Incorrect or duplicate charges: refunded as soon as they are detected, or at the latest within 14 days of your request.
  • Service not provided: if the service cannot be provided for a reason attributable to the seller and this is not fixed within a reasonable time, the amount for the unusable period is refunded.
  • Otherwise no partial refunds are made for the remaining part of a started subscription period. Your statutory rights are reserved.

3. Credit packs

Completely unused credit packs can be refunded on request within 14 days of purchase. Unused credits of partly used packs cannot be exchanged for cash or transferred. Credits spent on operations that fail for system reasons are returned to your account automatically.

4. Refund method and timing

Refunds are made to the card or payment method used. The time until the amount appears depends on your bank (usually 2–10 business days). For refunded payments the invoice is cancelled or a return invoice is issued as required by law.

5. Deleting your account

You can delete your account under Dashboard → Account → Privacy & data. Deletion also cancels an active subscription; no refund arises for the paid period. Invoice and payment records are kept anonymized for the statutory retention periods.

6. Requests and contact

Send cancellation and refund requests from your registered e-mail address to [CONTACT E-MAIL] or call [PHONE]. Requests are answered within 3 business days.

Seller: [COMPANY LEGAL NAME], [REGISTERED ADDRESS] · KEP: [KEP ADDRESS].

This English text is provided for convenience; in case of conflict the Turkish version prevails.